At Chive, we personally inspect each piece before we ship to guarantee
quality. Damaged or flawed items MUST be reported within 48 hours of receiving
your shipment or the claim will not be honoured. If you have any problems with
your retail order, pleasecontact us, and/or follow the return instructions outlined
Returning an Item
If the items you have ordered through our website are damaged, pleasecontact uswith your Order ID in the subject line.
Details to include in the email are: product
code, reason for return/replacement, and contact details. We will then provide
you with a returns authorization number (RA) and all approved goods must be
returned (and delivered to us) in their original packaging with the
corresponding RA number to the address below within 14 days of receiving your
Please send returned items to:
Common Lane Industrial Estate,
Kenilworth, Warwickshire, UK CV8 2EL
Once the product is received complete with original packaging, we will
provide you with a refund/exchange/merchandise credit as quickly as possible;
in busy times, this process can take slightly longer but will not be longer
than 30 days. Refunds will be credited to the original purchaser’s credit card.
This will include VAT but will exclude the shipping charges and a £3 restocking
fee. The restocking fee covers the costs of the box, credit card transaction
charges and taxes on postage. All gift recipients without sales receipts will
be entitled to a non-refundable merchandise credit only.
We strongly recommend that you arrange for proof
of delivery on returned items as we cannot accept responsibility for parcels
lost in transit. Please note that proof of postage is not proof of delivery.