At Chive, we personally inspect each piece before we ship to guarantee quality. Damaged or flawed items MUST be reported within 48 hours of receiving your shipment or the claim will not be honoured. If you have any problems with your retail order, please contact us, and/or follow the return instructions outlined below
If the items you have ordered through our website are damaged, please contact us with your Order ID in the subject line.
Details to include in the email are: product code, reason for return/replacement, and contact details. We will then provide you with a returns authorization number (RA) and all approved goods must be returned (and delivered to us) in their original packaging with the corresponding RA number to the address below within 14 days of receiving your original order.
Please send returned items to:Chive
Once the product is received complete with original packaging, we will provide you with a refund/exchange/merchandise credit as quickly as possible; in busy times, this process can take slightly longer but will not be longer than 30 days. Refunds will be credited to the original purchaser’s credit card. This will include VAT but will exclude the shipping charges and a £3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage. All gift recipients without sales receipts will be entitled to a non-refundable merchandise credit only.
We strongly recommend that you arrange for proof of delivery on returned items as we cannot accept responsibility for parcels lost in transit. Please note that proof of postage is not proof of delivery.
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