Refund policy

Returns Policy / Guarantee

At Chive, we inspect each piece before we ship to guarantee quality. Damaged or flawed items MUST be reported within 48 hours of receiving your shipment, or the claim will not be honoured. If you have any problems with your retail order, please contact us and follow the return instructions outlined below.

Returning an Item

If the items you ordered through our website are damaged, please get in touch with us using your Order ID in the subject line.

Details to include in the email are product code, reason for return/replacement, and contact details. We will then provide you with a returns authorization number (RA). All approved goods must be returned (and delivered to us) in their original packaging with the corresponding RA number to the address below within 14 days of receiving your original order.

Please send returned items to: 

Chive
E-Warehousing Limited,
Common Lane Industrial Estate,
Kenilworth, Warwickshire, CV8 2EL, UK

Once the product is received with its original packaging, we will provide you with a refund/exchange/merchandise credit as quickly as possible; in busy times, this process can take slightly longer but will be 30 days at maximum. Refunds will be credited to the original purchaser’s credit card. This will include VAT but will exclude the shipping charges and a £3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage. All gift recipients without sales receipts will only be entitled to a non-refundable merchandise credit.

We strongly recommend that you arrange proof of delivery on returned items, as we cannot accept responsibility for lost parcels in transit. Please note that proof of postage is not proof of delivery.